Everything we get asked about ordering, delivery, returns, warranty and setup. Can't find it here? Email customercare@damroli.com and a person will reply.
Frequently Asked Questions
Ordering, delivery, returns, faults and product details — answered.
We accept Visa, MasterCard, American Express, Discover, Apple Pay, Google Pay, Shop Pay, and PayPal. Payment is captured on our secure, PCI-compliant checkout — your card details never touch our servers.
All prices are displayed and charged in US dollars (USD). If your card is issued outside the US, your bank may apply its own conversion rate and foreign transaction fee.
Orders placed before 5:00 PM on a business day enter that day's dispatch run. Anything after that is picked up the next business day.
We process orders within 1 business day, Monday through Friday. Orders are not processed on weekends or public holidays.
Promotional codes can be applied in the cart or at checkout, and one code applies per order unless stated otherwise. Sale pricing is already reflected on the product page — no code needed.
Email us at contact@nexvaroshop.com or call +1 (307) 210-6788. Our support hours are Monday to Friday, 8:00am – 6:00pm. Business address: NEXVARO LLC, 1309 Coffeen Avenue, Ste 20881, Sheridan, WY 82801, United States.
Yes — standard shipping is free on all orders within the USA. An Express option is available at checkout for a flat $9.99. Full details are in our Shipping Policy.
Express ($9.99): 1–2 business days within the USA.
Standard (free): 7–14 business days.
Transit time is counted from the day of shipment, not the day of purchase. Carrier delays, weather, and incorrect address details can extend it.
Standard (free): 7–14 business days.
Transit time is counted from the day of shipment, not the day of purchase. Carrier delays, weather, and incorrect address details can extend it.
We ship with UPS, USPS, FedEx, and DHL. The carrier is chosen per order based on destination, package size, and the service level you selected.
As soon as your order ships we email a tracking number. Tracking can take up to 24 hours to show its first scan. You can also check status any time from your account.
Please contact us at contact@nexvaroshop.com or call +1 (307) 210-6788 within 24 hours of placing your order. Once a parcel is in transit the address can no longer be changed, and if an incorrect address causes a return to sender, reshipping costs apply.
We stock a wide range and some items ship direct from the supply partner who holds them. An order combining several items may therefore arrive as two or more parcels with two tracking numbers, often a few days apart. You are never charged more than once for shipping.
Start by checking the tracking link and contacting the carrier — most "missing" parcels are held at a local depot or left with a neighbour. If that goes nowhere, contact us at contact@nexvaroshop.com or call +1 (307) 210-6788 and we'll open an investigation on your behalf.
You have 30 days from delivery to request a return. Items must be in resellable condition with all accessories, cables, manuals, and original packaging included. Full terms: Refund & Return Policy.
Please contact us at contact@nexvaroshop.com or call +1 (307) 210-6788 with your order number and the reason for return. We'll issue a return authorisation and shipping instructions. Returns sent back without prior authorisation can't be accepted.
If the item is faulty, damaged, or not what you ordered, we send a prepaid label and cover the cost. For change-of-mind returns the return shipping is yours to cover.
No. Nexvaro Shop does not charge restocking fees on authorised returns.
Yes — opening the box to test a device doesn't void your return, as long as everything comes back complete and undamaged. Deliberate damage, missing accessories, or heavy cosmetic wear may reduce the refund.
For hygiene reasons, opened skincare, cosmetics, personal-care items, underwear and pierced jewellery can't be returned unless they're faulty — the same goes for in-ear headphones once the ear-tip seal is broken. Personalised or engraved items, perishables, and gift cards are also non-returnable.
Once your return arrives we inspect it and email you the outcome. Approved refunds go back to the original payment method automatically — how quickly it lands depends on your bank or card issuer.
Anything that arrives faulty, damaged or not as described is covered — contact us and we'll replace or refund it. Where a brand offers its own guarantee, typically 12 months, that applies on top; the product page states the term whenever one is offered.
Please contact us at contact@nexvaroshop.com or call +1 (307) 210-6788 with your order number, a description of the fault, and a photo or short video if the problem is visible. We'll confirm whether it's handled as a replacement, a refund, or a manufacturer warranty claim — you won't be asked to pay return postage on a faulty item.
Yes. We buy from vetted suppliers and brand-direct channels, and everything ships new and sealed unless a listing explicitly says otherwise. If a branded item ever reaches you looking wrong, tell us and we'll take it straight back.
Accidental damage, liquid damage, ordinary wear and tear, and damage from use outside the product's stated purpose aren't covered. Neither is damage caused by unauthorised repairs or modification.
Yes — if you contact us at contact@nexvaroshop.com or call +1 (307) 210-6788 within 24 hours of your order confirmation and it hasn't shipped yet. Once it's with the carrier, cancellation isn't possible and our Refund & Return Policy takes over.
Photograph the outer box and the item before unpacking any further, then email the photos to contact@nexvaroshop.com. We'll arrange a free replacement or a refund — no need to return a damaged item at your own cost.
Check your order on arrival and tell us promptly. We'll send a prepaid label for the wrong item and get the correct one out to you as soon as the mix-up is confirmed.
Larger orders sometimes ship in more than one parcel, so check your shipping emails for a second tracking number first. If everything has been delivered and something is still missing, contact us at contact@nexvaroshop.com or call +1 (307) 210-6788 and we'll resolve it.
No — we operate Monday through Friday and don't process orders on public holidays. Weekend orders go out on the next business day.
Every product page lists dimensions, materials, capacity and — where it matters — power rating and compatible models. Measure before you order, especially for furniture, planters and storage. If a detail you need isn't on the page, contact us at contact@nexvaroshop.com or call +1 (307) 210-6788 and we'll find out before you commit.
Photos come from the brand or supplier and we use them as supplied. Screens vary, so treat colour as a close guide rather than an exact match — the written description and dimensions are the authority. If an item is materially different from its listing, that's a fault and we'll cover the return.
Yes. Fabric, finish and material are stated in the description, with washing or care guidance where the manufacturer supplies it. For anything that touches skin or food, the relevant safety information is on the page too.
Sizing follows the manufacturer's own chart, which is shown on the product page. These are not always US sizes, so check the measurements in centimetres or inches rather than relying on S/M/L.
Age guidance, small-parts warnings and any pet-safety notes are stated on the product page where the manufacturer provides them. If a listing doesn't answer your question, contact us at contact@nexvaroshop.com or call +1 (307) 210-6788 before ordering and we'll check with the supplier.
Yes — out-of-stock items can't be added. Stock moves quickly, so if something sells out between your order and dispatch, we'll contact you the same day with a replacement option or a full refund, not a silent delay.
Checkout runs over TLS encryption on a PCI-DSS compliant payment gateway. Card details are tokenised by the processor and are never visible to or stored by us.
No. Card data is used only to authorise the transaction you requested. If you choose to save a card for faster checkout, it is held by the payment provider, not by us.
We use your details to fulfil orders, take payment, arrange delivery, and contact you about your purchase. Personal information is shared only with the service providers who make that possible — payment, shipping, analytics — or where the law requires it. See our Privacy Policy.
You can view and edit your profile and addresses from your account at any time. To request a copy of your data or have it deleted, email contact@nexvaroshop.com and we'll action it.
Tell us straight away — contact us at contact@nexvaroshop.com or call +1 (307) 210-6788 — and change your password. We'll review recent activity on the account and lock it down if needed.