Refund policy

You have 30 days from delivery to request a return. To be eligible, items must be in resellable condition with all accessories, manuals and original packaging included.

Starting a return

Contact us with your order number and the reason for return. We will issue a return authorisation and shipping instructions. Returns sent back without prior authorisation cannot be accepted.

Return shipping costs

Faulty, damaged, or not as described: we provide a prepaid label and cover the cost.
Change of mind: return shipping is the customer's responsibility.

We do not charge restocking fees on authorised returns.

Opened items

Opening a box to inspect or test an item does not void your return, provided everything comes back complete and undamaged. Deliberate damage, missing accessories or heavy cosmetic wear may reduce the refund.

Items that cannot be returned

For hygiene reasons: opened skincare, cosmetics, personal-care items, underwear and pierced jewellery, and in-ear headphones once the ear-tip seal is broken — unless the item is faulty. Also excluded: personalised or engraved items, perishable goods, and gift cards.

Faulty items and warranty

Anything arriving faulty, damaged or not as described is covered — we will replace or refund it, and you will not be asked to pay return postage. Branded electricals and appliances additionally carry the manufacturer's own warranty, typically 12 months; where a product page states a different term, that term applies. Not covered: accidental damage, liquid damage, ordinary wear and tear, and damage from use outside the product's stated purpose.

Refunds

Once your return arrives we inspect it and email you the outcome. Approved refunds are issued to the original payment method. How quickly the money appears depends on your bank or card issuer.