Shipping policy

We ship across the United States. Orders are processed within 1 business day, Monday to Friday. Orders placed after 5:00 PM, or at a weekend or public holiday, are processed on the next business day.

Rates and delivery times

Standard shipping — free. Typically 7–14 business days.
Express shipping — $9.99 flat. Typically 1–2 business days.

Delivery times are counted from the day of dispatch, not the day of purchase, and are estimates rather than guarantees. Carrier delays, severe weather, customs and incorrect address details can extend them.

Orders that arrive in more than one parcel

Nexvaro stocks a wide range and some items ship directly from the supply partner holding them. An order combining departments may therefore arrive as several parcels, each with its own tracking number, sometimes a few days apart. You are never charged shipping more than once per order.

Tracking

A tracking number is emailed when your order ships. Tracking can take up to 24 hours to show its first carrier scan. Order status is also visible in your account.

Address changes

Contact us within 24 hours of ordering if the delivery address is wrong. Once a parcel is in transit the address cannot be changed, and if an incorrect address causes a return to sender, reshipping costs apply.

Undelivered parcels

If tracking shows delivered but you cannot find the parcel, check with your carrier and neighbours first. If that does not resolve it, contact us and we will open an investigation with the carrier on your behalf.